1️⃣ Orders & Shipping
Q1. How do I place an order?
- Simply browse our products, add them to cart, and proceed to checkout.
Q2. How long will delivery take?
- Standard Delivery: 3–5 working days
- Express Delivery: 1–2 working days (in selected cities)
Q3. Do you deliver all over Pakistan?
- Yes, we deliver to all major cities and towns.
Q4. Can I track my order?
- Yes, once shipped, you’ll receive a tracking link via SMS/Email.
2️⃣ Payments
Q5. What payment methods do you accept?
- Cash on Delivery (COD)
- Credit/Debit Cards (Visa / Master Card)
- Bank Transfer
- Mobile Wallets (Easypaisa, JazzCash)
Q6. Is online payment secure?
- Yes, all transactions are encrypted and 100% secure.
3️⃣ Returns & Refunds
Q7. What is your return policy?
- You can return products within 15 days of delivery if they are unused and in original packaging.
Q8. How do I request a return?
- Contact our customer service via WhatsApp, phone, or email. We’ll arrange the return pickup.
Q9. Do I have to pay for return shipping?
- No, returns are free in case of wrong, defective, or damaged items.
Q10. How long does a refund take?
- Refunds are processed within 7–10 working days via your original payment method.
4️⃣ Product & Warranty
Q11. Are your products original and high quality?
- Yes, we only sell 100% authentic, high-quality products.
Q12. Do your products come with a warranty?
- Some appliances come with manufacturer’s warranty (mentioned on product page).
Q13. What if the product I receive is damaged?
- Please report within 24 hours with pictures, and we’ll replace it free of cost.
5️⃣ Account & Support
Q14. Do I need an account to shop?
- No, you can checkout as a guest. However, creating an account allows order tracking & faster checkout.
Q15. How do I contact customer support?
Phone: 0319-2321500 / 0333-3958659
WhatsApp: https://wa.me/+923122245888
Email: [email protected]
Q16. What are your support hours?
- Mon–Sat: 10:00 AM – 8:00 PM