🔄 Return & Refund Policy

1. Eligibility for Returns

You can return products within 15 days of delivery if:

  • The product is defective, damaged, or incorrect.
  • The product is unused and in its original packaging.

2. Non-Returnable Items

  • Used or damaged products due to customer mishandling
  • Hygiene-related products (e.g., personal care items)
  • Clearance / Sale items (if marked as non-returnable)

3. Return Process

  • Contact our Customer Support (WhatsApp/Phone/Email) within 15 days.
  • Provide Order ID + Pictures of the item.
  • We will arrange return pickup via courier.

4. Refunds

  • Once the product is received & inspected, your refund will be processed within 7–10 working days.
  • Refunds are issued through your original payment method.
  • For COD orders, refunds will be processed via Bank Transfer / Mobile Wallet.

5. Replacements

  • If available, we will send a replacement instead of refund (customer preference).

🛡 Exchange Policy

  • You may request an exchange within 7 days if the product is unused & in original condition.
  • Exchange is subject to stock availability.

📌 Customer Support (For Returns & Shipping Queries)

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